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Reporting

Maintenance

Lodge maintenance requests the easy way

Using the Maintenance Manager Tenant Portal, you can report issues directly to your property manager and include photos and detailed information.

Australia Tenant Portal
New Zealand Tenant Portal

Lodge maintenance through your portal via smartphone, tablet or computer

Self help guides and triage process to streamline maintenance

Upload photos & files to make maintenance requests easier to assess

Update or add notes to a request simply and easily

Can be used on more than one device

How to report maintenance

  • Open the MMgr Tenant Portal
  • Click on either Emergency or General repairs
  • Select the type of category
  • Choose an option for the problem and answer subsequent questions. The more detail the Property Manager has, the better
  • There will be an option to write a detailed description and upload photos prior to submitting
  • Submit request

As the request progresses, you will receive email updates on the status of the job. Once the maintenance issue has been attended to, you may receive a verification request to confirm that the work has been satisfactorily completed.

Australia

1300 155 888

info@mmgr.com.au

New Zealand

Nth Isl: 09 887 3008

Sth Isl: 03 288 0244

info@mmgr.co.nz

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