As a principal of a property management company or real estate agency, your team members are regularly in contact with people they don’t know, often on their premises. It’s your responsibility as a leader to keep them safe.
There is plenty of discussion in property management about the need to keep tenants safe in their home, as there should be. But what about keeping staff safe? There is inherent risk in almost every profession and property management is no exception. Many professions and trades have risk management procedures in place to keep their staff safe at work. It is, after all, the basic right of all workers.
What procedures do you have in place to keep your property managers, business development managers and leasing officers safe at work (‘at work’ meaning in the office and out and about conducting leasing appointments, rental inspections and appraisals)? Here is a guide that will help.
1. Ensure your staff learn all they can about a person before meeting with them
They should perform background checks, including looking them up on social media to get a good idea of the character of the person they are meeting.
2. Suggest that staff conduct the first meeting at the office if possible
Your staff members should be taught to always suggest an in-house meeting with a new prospective tenant first to discuss the property and run through the conditions on the lease before taking them for a private viewing. Then, when taking them to the property, suggest that a colleague accompany them.
3. Avoid holding cash on the premises
Holding excessive cash at the office represents a potential security and safety threat for obvious reasons. Staff should be encouraged to conduct online transactions as much as possible and bank excess cash regularly.
4. Properties should only be shown during daylight hours
Sure a tenant may say they can only come after hours as they work 9 to 5. But everyone will find a way to attend an appointment if they really want a property. You can be more flexible when the days are longer but once darkness falls, inspections and meetings at a property should be off limits.
5. Staff must never enter a property where there is an unsecured animal
A recent incidence on the NSW Central Coast of a dog attack on a property manager highlighted this very important point.
6. Equip your staff with a personal safety app
Technology can be a great way to boost safety for property management staff. InspectSafe is the industry’s leading inspection safety app. Designed for installation on Apple and Android devices, the app features built-in GPS tracking and distress alerts with the added bonus of allowing staff to capture detailed photos and notes as well as facilitate maintenance tasks during ingoing, outgoing and routine inspections.We know you expect efficiency from your property management staff. But their safety is paramount. InspectSafe delivers both. Request a demonstration today.