How much time are we likely to save using the solution?
Using the software to its full capacity potentially save around 300 hours in time per annum for every 100 properties managed. The time to handle maintenance tasks is generally reduced by 80-90%.
Can you use Maintenance Manager outside of the office?
Yes, it is a cloud-based software so you can access it from any device, anywhere, at any time.
What if there is no internet connection?
You could utilise the Property Manager app to record and photograph any issue.
Will it work with my trust system?
Yes, Maintenance Manager works with all trust account systems through either a purpose built API or CSV upload.
Does Maintenance Manager send reminders?
Yes, automated reminders and follow ups can be sent to landlords, trades suppliers, tenants and strata managers. Reminder cycles can be customised and depend on the severity of a job.
How do tenants log maintenance?
Tenants can use the Tenant Maintenance Reporting app. They can detail an issue, take a photo, hit send and it will appear within Maintenance Manager. The tenant can also keep up to date on the job status and verify when it has been completed.
What information is extracted from our Trust Account system?
The data extracted allows for more effective communication to all parties about maintenance, so for example emails, names, contact numbers, etc.
Does the system provide more consistent communications?
Yes. Branding and standard templates enhance the consistency of communications to all parties involved. They can also be customised to suit a business process.
Does the system help with preparation for tribunal?
Yes, you can print a PDF copy of the audit trail. This document includes everything you need… all emails, notes, correspondence, times, dates etc including all vital documents relating to every job.
Can I get KPI reporting of maintenance performance?
Yes. Depending on your role, you can review KPIs for yourself or team members through the dashboard.
Do you verify trades suppliers and check licenses and insurances?
Yes. Once a trade supplier joins Maintenance Manager we will check the required licenses and insurance and ensure that they remain verified at all times.
Is there any ongoing cost to use the software?
Is there a cost to setup the system?
There is a very low setup investment that covers, system setup, training of your staff and the introduction of the system to your trades suppliers and training for them too. The total setup ranges from $499 to $899 dependant on your rent-roll size.