Did the COVID-19 crisis have you working from home for some of this year? If so you’re not alone. With EOFY almost upon us, it’s important to know that there are certain expenses you can claim a deduction for if you were forced to work from home due to the health crisis. This may result…
Staying compliant with relevant legislation and delivering a great customer experience in property management can require a fine balancing act. Andrew Cox from Maintenance Manager delivered a practical session at the REIQ Summit in March that showed how you can tick both boxes and retain more customers in the process. Here is a summary of…
The REINSW refers to the upcoming NSW rental reforms as “sweeping changes”. So exactly what is changing and how much of an impact will those changes really have on you, your landlords and tenants? All states and territories in Australia have now responded to demand for minimum housing standards for tenants. As a result we…
While the media could be blamed for fear mongering when it comes to coronavirus and some would argue that it’s nothing more than a ‘storm in a teacup’, we all need to take sensible, measured precautions. But what do ‘sensible precautions’ look like at work and in particular, in property management? According to the OECD,…
Demand for minimum housing standards for the growing number of tenants in Australia has resulted in rental reforms being rolled out state by state. Now all states and territories are on board, albeit at different stages of the process. So, what’s the latest in your state/territory? Based on the last Census, 31% of Australians rent…
Traditionally the beginning of a new year is the perfect time to establish goals for the year ahead. But like New Year’s resolutions, goals are made and broken all the time. This doesn’t mean they’re not worth making. On the contrary, goal setting is important in any business. The key is to factor accountability into…
With much of Australia struggling through a long drought, bushfires burning in large parts of New South Wales and Queensland and no decent rain in sight, it’s important to understand the rights and responsibilities of tenants and landlords in these situations. Bushfire season has started very early this year with some of the worst fires…
By now you would have heard the news about the QLD government’s proposed rental reforms and the subsequent responses from the REIQ and others about Stage 1 of the proposal. But what are the reforms trying to achieve? Rental reforms are nothing new in Queensland and elsewhere. In July this year New Zealand implemented national…
How frustrating is it when you have an obliging landlord who is happy to approve maintenance but you can’t find a good tradie to do the job? This article explores 6 ways to achieve better service from tradies. As a property manager it’s hard enough convincing some landlords of the importance of timely property maintenance…
In any business and industry, a loyal customer is worth their weight in gold. Yet too many people focus all their time and energy on generating new business and take their existing customers for granted. So how do you inspire loyalty in property management and why do you need to? Businesses and brands that excel…
As if you don’t have enough to be vigilant about as a property manager, a spike in the discovery of drug labs in residential properties throughout Australia is a growing concern for landlords, tenants and property managers. Illicit drug activity in Australian residential properties is on the rise, creating a major concern for landlords,…
As a principal of a property management company or real estate agency, your team members are regularly in contact with people they don’t know, often on their premises. It’s your responsibility as a leader to keep them safe. There is plenty of discussion in property management about the need to keep tenants safe in their…