In any business and industry, a loyal customer is worth their weight in gold. Yet too many people focus all their time and energy on generating new business and take their existing customers for granted. So how do you inspire loyalty in property management and why do you need to? Businesses and brands that excel…
As if you don’t have enough to be vigilant about as a property manager, a spike in the discovery of drug labs in residential properties throughout Australia is a growing concern for landlords, tenants and property managers. Illicit drug activity in Australian residential properties is on the rise, creating a major concern for landlords,…
As a principal of a property management company or real estate agency, your team members are regularly in contact with people they don’t know, often on their premises. It’s your responsibility as a leader to keep them safe. There is plenty of discussion in property management about the need to keep tenants safe in their…
While the latest property data reveals that the national vacancy rate remained steady at 2.3% in July 2019, the total number of vacancies Australia-wide is up considerably from 12 months ago and Sydney continues to have the highest vacancy rate in the country at 3.5%. Learn how some property management companies are bucking the trend…
It’s tax time and that means most of your landlords would be gearing up to complete their annual tax return. One thing they may not be aware of however is that the ATO has announced a crackdown on investment property deductions. According to the ATO, 2.2 million Australians claimed over $47 billion in tax deductions…
A common misconception in real estate, including property management, is that technology takes away the personal touch. The truth is, the right technology can actually enhance it. As a property manager, building relationships with landlords and tenants is key to your success. But you have to balance that with the need to be as efficient…
With shorter days, less sunshine and windows often kept closed during winter, windows and walls can become traps for the presence of mould. The question is, who is responsible to fix the problem – the landlord or the tenant? Inadequate ventilation in a home is the main cause of mould. If there is a high…
The End of Financial Year is almost upon us. As with most time consuming exercises, the key is to be well prepared. Discover how a growing number of property managers nationally are reducing EOFY stress in their offices by working smarter, not harder. It’s no secret that the role of property manager is a busy…
You all know the saying, ‘you get what you pay for’. But that’s all well and good until you are faced with an owner who has been offered a discounted property management rate by a competitor down the road and asking you to lower yours. How often has this happened to you? How should you…
Sub-letting is becoming increasingly popular in Australia, particularly as the cost of rent and living rises. While sub-letting is legal in most Australian states and territories, things can become unclear if the property is damaged, someone is hurt or the rent is not paid on time. For this reason, most landlords and property managers are…
A Gold Coast family that unwittingly lived as tenants in a house riddled with toxic levels of methamphetamine is currently planning to take their former real estate agency to court. After testing, it was discovered that the house had been contaminated with the drug by previous tenants. The managing agency was ordered to pay the…
Legislation generally requires that tenants leave a property ‘reasonably clean’ when their lease ends in order to receive their full bond back. But how do you define something as subjective as the term, ‘reasonably clean’? Those of you with teenagers will appreciate that not everyone will agree on the definition of cleanliness. While you could…