You asked and we have delivered. On track for release in the coming months, the new and improved Maintenance Manager has received a significant facelift and overhaul following feedback from existing users.
The main highlights of the new system are a new look dashboard, more seamless flow with fewer screen changes, and high visibility over job priorities. Other features include:
- Consolidated KPI tracking capability for both the Property Management team and trade suppliers.
- A prioritised, colour-coded workflow menu displayed in a side bar on the dashboard for maximum visibility.
- Top five jobs displayed at all times.
- The ability to quickly and easily create a new maintenance request.
Late last year we invited existing Maintenance Manager clients to attend a two-day system enhancement workshop. Day one of the workshop was designed to give participants the opportunity to tell us what they liked and didn’t like about the system and let us know what additional features they would like to see incorporated. On day two, participants were given a preliminary preview of what the new system would look like and once again share their views, this time on the changes made. All participants were delighted with the proposed changes demonstrated.
Team leader at Solutions Property Management in Brisbane, Caroline Duxfield, was one of the attendees at our workshop. She expressed excitement at the prospect of the new changes proposed to the system, which she said will greatly simplify and enhance the program. “Although the current system works well, it’s quite clunky in that it requires a lot of screen changing,” said Caroline. “The new system will be a lot more user friendly and it will make managing KPIs and daily priorities so much easier.”
Business Manager, Claire Walker from Ray White, North Ipswich was another workshop participant. She said she was particularly looking forward to the new tenant portal and the ease with which new staff could be trained using the new system. “There are a lot of exciting new features and we can’t wait for it to roll out,” she said.
Participants also expressed satisfaction in being asked for their feedback. “A lot of companies don’t want to take on board the recommendations of their customers,” said Caroline. “It was great to be able to put our ideas forward and to be listened to. The team came back the next day and showed us what the new system would look like. It was a real wow moment.” Claire agreed, saying, “It’s a game changer for our industry.”
Overall, the new system will be easier to navigate, and more intuitive for all staff, including new staff and those with no prior experience with the system, saving even more time. It will also make finding, interpreting, prioritising and managing jobs in the system quicker and easier with colour coding used to enable urgent jobs and key stats to be identified at a glance.
Maintenance Manager Product Owner, Karen Page said, “We are extremely excited to launch the new look Maintenance Manager next month and are pleased to let our existing clients know that, being cloud-based, their existing system will be upgraded automatically at no cost to them.”
If you haven’t used Maintenance Manager before, now is the perfect time to get on board. Best of all, by actively encouraging landlords to invest in a PropertySafe inspection report every two years, your agency will receive Maintenance Manager free of charge, even if your landlords opt not to have the safety inspection report carried out (although when you see the statistics, you will wonder why they wouldn’t).