With the ‘Great Resignation’ making headlines around the world, businesses are putting more focus than ever on their people: the advantages of retaining good staff, the consequences of losing employees and what people want to get out of their working lives. During the COVID pandemic, many people found themselves re-evaluating and making changes to their careers. Those in public-facing roles such as property management experienced unique stressors, which their employers then had to determine how to handle.
Good property managers are worth their weight in gold and retaining these star employees has multiple benefits for an agency. Not only do you avoid losing time on recruitment and training, but the long-term relationships forged by long-term employees creates a sense of continuity for your business. Landlords and tenants will value the personalised care that comes from a property manager they have come to know, which will keep them with you for years to come. And happy clients tell their friends!
Unfortunately, turnover is high within the industry. There are many reasons why high-performing property managers choose to leave, even when they are successful within the role. Burnout is a huge factor, as in any public-facing job where time management is critical. Juggling the many hats required to manage a property requires flawless organisation and the ability to move quickly. The consequences for forgetting a phone call or letting something slip are really felt by the people involved – whether it’s a missed repair or a property sitting vacant – so the stakes are high and the responsibilities are many. The constantly shifting landscape puts property managers under pressure and, for many, it eventually becomes too much.
There are some ways to ease the strain before an employee hits breaking point. Everyone likes to feel appreciated, so recognising hard work pays dividends in staff morale. Strong teamwork lightens the load, providing support when a colleague is struggling. But how do you know who is finding things a bit much? In a busy environment, high-performing staff will often feel a sense of responsibility to the landlords and tenants in their care, and therefore push themselves beyond their capacity. By the time anyone realises there’s a problem, they may have already made the decision to leave.
The fast-paced world of property management makes it difficult to find the time to focus energy where it is most needed. Property management software such as Maintenance Manager can assist with this. Not only will it alleviate the symptoms of burnout by streamlining communication, organising tasks and triaging workflow, the KPI tracking can provide insight into how your property managers are keeping on top of their workload. This can highlight how much each staff member is taking on, and whether they are able to cope with the weight.
A culture where employees feel able to express themselves is one where burnout can be nipped in the bud and investing in the technology to help manage the load shows an investment in the mental health of your team. That’s the kind of job worth staying in.
Here are some features of Maintenance Manager that will help you look after your property management team, so they can look after your landlords and tenants:
- You can monitor how the property management team is coping with the pressure using consolidated KPI tracking.
- It’s easier to stay on top of everything with a prioritised, colour-coded workflow menu displayed on the dashboard and enhanced call to actions that mean nothing gets lost in the shuffle.
- Your top five jobs are displayed at all times, freeing up mental space.
- Time management is simplified with a tenant portal.
- New maintenance requests can be created quickly and easily, so property managers can look after their tenants.
Property managers who care can easily become overloaded with the responsibilities to multiple stakeholders that come with the territory. Help them stay happy in the job through the hard times by making life as easy as possible and giving them the opportunity to get the support they need.